Frequently Asked Questions
Everything you need to know about our sustainable fashion and delivery services.
What materials are used in Herbaly clothing?
We prioritize sustainability by using 100% organic cotton, bamboo fibers, and recycled polyester. All dyes are non-toxic and eco-friendly to ensure safety for both you and the planet.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How should I care for my Herbaly garments?
To maintain the longevity of our natural fibers, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or harsh detergents.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to follow your package's journey in real-time.