Returns & Exchanges
At Herbaly, we want you to be completely satisfied with your sustainable fashion choices. If your purchase doesn't fit perfectly or meet your expectations, we offer a 30-day window for hassle-free returns and exchanges.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Print Your Label
Once approved, download and print your prepaid shipping label and include your original packing slip inside the package.
- 3.Prepare the Package
Place the unworn, unwashed items with original tags still attached into the original eco-friendly packaging to ensure a safe transit.
- 4.Receive Your Refund
Drop your package off at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
